Issue:

July/August 2010 (Vol. 35 No. 4)

Features

THE BROADBAND PLAN - The Federal Communications Commission wants to deliver the benefits of the smart grid via broadband.
WHO'S NEXT? - As a large number of senior executives approach retirement age, utilities allocate significant time and resources to identifying and grooming future leaders.
BENEFITS OF SCALE - Mergers are back and about to get more interesting.

NEWS AND TRENDS - Service metrics...PEV load effect...clean energy trends...Edison Award...international energy outlook...cities see the LED.

FINANCIAL - The EEI Index produced a negative 2.5-percent return for the first quarter, trailing the broad market averages.
REGULATION - Electric utilities filed 16 new general rate cases in the firest quarter, a number consistent with the trend of increasing rate case activity since 2000.
TECHNOLOGY - Using advanced customer analytics, utilities can aggregate usage information and tailor a plan for each business to reach its efficiency potential.
ENERGY EFFICIENCY AT WORK - Smart meter customer communication.

		Video interviews with industry leaders. June 2007 \| March 2009 \| June 2009

		Rise of the CIO

		An Upward Climb

		Strategic Planning Finds Its Way Back

		Customer Service in the Spotlight

		Management Consulting: Great Expectations The print version of this article contained an error. Navigant Consulting does provide rate-case advisory services.