Hiring effective managers is the goal of any company, and having good managers in place on the front lines—to oversee the workforce out in the field—is especially critical. Transitioning an employee from a position where he or she is an individual contributor to one with management responsibilities, however, requires extensive support.
Front-line supervisors play a key role in any company. First, the scope of responsibility for the people who do the work in the field is large and is becoming increasingly complex. Second, front-line leaders facilitate communication throughout an entire organization. And third, those leaders generally have a direct impact on a large number of employees and help to execute the company’s overall business strategy. It’s important that companies try to identify and select leaders for the front lines who can build team morale, motivate employees, and provide strong customer service. This is particularly important for utilities, where the companies and their customers depend so heavily on productive workers in the skill trades.