Last October, Superstorm Sandy and the nor’easter that followed knocked out power to 10 million customers—more than any previous storm. Thanks to the industry’s mutual assistance program, when disasters like Sandy occur electric companies can quickly recruit the support they need to get the lights back on. During Sandy, more than 67,000 utility personnel from across the country and Canada worked to restore service to affected customers. Our industry is proud of those efforts and rightly so.
And it is important to note that, according to Edison Electric Institute’s fourth quarter 2012 “Power Poll,” our customers are increasingly aware and supportive of mutual assistance and generally pleased with the industry’s restoration performance.