EEI/AGA Customer Service Conference and Exposition

Accenture is a global management consulting, technology services and outsourcing company with over 30 years of experience working with electric, gas and water companies. Our Utilities Industry group, with over 7,500 industry professionals around the world, collaborates with its clients and brings together its experience to help utilities achieve high performance. We work with over 300 utilities in 43 countries and serve 83% of the Global Fortune 500 utilities. As an industry participant, we serve 15 million utilities end-customers in North America and Europe, process 50 million bills at 99.9% accuracy, read 30 million meters and handle over 10 million customer inquiries annually.

Actuate, Performance Management Division - Booth 115

Actuate Corporation, the leader in Performance Management and Reporting Applications, enables organizations to develop solutions that optimize corporate performance. Applications built on Actuate’s open source-based platform provide all stakeholders inside and outside the firewall, including employees, customers, partners and citizens with information that they can easily access and understand to maximize revenue, cut costs, improve customer satisfaction, streamline operations, create competitive advantage and make better decisions.

Actuate has over 4,000 customers globally in a diverse range of business areas including financial services and the public sector. Founded in 1993, Actuate has headquarters in South San Francisco, California, with offices worldwide. Actuate is listed on NASDAQ under the symbol ACTU.

AllianceOne - Booth 217

AllianceOne is a leading provider of call center and receivables management solutions for both active and inactive accounts. We deliver comprehensive solutions for our utility business partners. AllianceOne is among the largest receivables management companies that has identified and focused on the utility industry as a core competency.

Apogee Interactive, Inc. - Booth 402

Apogee Interactive Inc. is a leading provider of online solutions for the energy industry. For more than a decade, the firm has pushed the envelope of what is possible in enabling communication between utilities and customers. Clients include virtually all of the IOUs and most leading cooperatives and municipals as well as their national associations: EEI, EPRI, NRECA, and APPA. Apogee's Web-based content and software applications reach millions of households daily. The firm’s most popular applications include the HomeEnergyCalculator™ available on more than 150 utility websites, and Kids Korner, a fun-filled energy and safety edu-tainment site. The company also provides eLearning systems, bill disaggregation programs with intelligent scripting for CSR’s handling high bill calls and load management platforms to utilities and their trade associations.

Contact: Chip Perkins, 770-270-6517; Email: everettpperkins@apogee.net; Website: www.apogee.net

Associated Credit Services, Inc. - Booth 116

Associated Credit Services is a privately owned, nationally licensed, debt recovery organization. It has been deeply embedded in debt collection campaigns for utility service providers for over 35 years. ACS has extensive experience with a wide variety of service providers including electric, natural gas, water, sundries, financed appliances, etc. ACS understands the unique challenges faced by utility clientele such as winter moratoriums, union employees and the involvement of the Department of Public Utilities in rate and service issues. Associated Credit Services currently services in excess of 20 utility providers throughout the U.S.

Bottom Line Impact - Booth 206

Bottom Line Impact is the leading provider of value-added solutions that enables utilities to discover hidden revenue within their active customer base. BLI’s Automated Revenue Miner is a CIS independent tool that uses sophisticated matching algorithms and data mining techniques to find customers owing money that are 'hiding' within utilities active customer base. Once identified, this money can be transferred from ‘owing' accounts to ‘active' accounts, drastically reducing write-off expenses. For more information, visit www.bottomlineimpact.com.

Chartwell, Inc. - Booth 106

Chartwell provides best practices, research analysis and case studies on customer care; metering; products, services and programs; energy delivery & reliability; and other issues facing utility companies. Chartwell's research is specialized, unbiased business information that utilities and utility industry vendors rely upon.

Contact: William A. Grist, Jr., 1-800-432-5879; Website: www.chartwellinc.com; www.energylibrary.com

CheckFree - Booth 103

Stronger customer relationships. Greater operational efficiency. New opportunities for revenue growth. Experience all of the advantages for yourself with CheckFree’s electronic billing and payment capabilities for utility organizations. We offer a complete family of cost-efficient solutions to help you grow your business today and tomorrow. Today’s consumers write the rules when it comes to how, when and where they want to pay their bills. This “preference-driven” landscape means serving your customers where they choose to interact with you — whether online, by phone or in person. CheckFree payment and presentment solutions are designed to help you cost-effectively optimize revenue and relationships across any and all payment channels. Servicing your customers at their chosen touch point lets you develop deeper customer relationships, target new revenues and guide high value adoption of online bill pay — in total, optimizing your revenue cycle to become an opportunity engine for your business. Visit CheckFree at booth 103 to discover a more secure and accurate solution to your bill presentment and customer electronic bill payment needs.

Collection Bureau of America - Booth 113

Founded in 1959, Collection Bureau of America (CBA) is full service, certified minority 1^st and 3^rd party collection agency. CBA is licensed to collect in all fifty states and specializes in utility collections, telecommunication, cable, retail, municipalities and commercial business collections. CBA provides a comprehensive collection model, superior client services, and hands-on ownership to make quick decisions on behalf of our clients. CBA’s partnership with OutsourceIt Inc. allows for CBA to bid on any special project that involves billing, IVR architecture, data analysis, document management, or document storage. CBA is a great company to talk too if you need assistance with your aged receivables or business process outsourcing.

Contract Callers, Inc. - Booth 117

Contract Callers, Inc. (CCI) safely provides the following solutions to utilities:

Customer Relationship Metrics - Booth 213

Let customers quality monitor calls! In 1993, Customer Relationship Metrics created External Quality Monitoring (EQM) programs after inventing real-time post-call surveys. Our EQM programs allow you to ethically, legally, and fairly create agent scorecards from survey results with our survey calibration process.

DebtResolve - Booth 414

Debt Resolve provides lenders, collection agencies, debt buyers and utilities with a patented online bidding system for the resolution and settlement of consumer debt and a collections and skip tracing solution that is effective at every stage of collection and recovery. Through its subsidiary, DRV Capital, LLC, the company is actively engaged in the purchase and collections of distressed accounts receivable using its own collections solutions. Through its subsidiary, First Performance Corp., the company is actively engaged in operating a collection agency for the benefit of its clients which include banks, finance companies, and purchasers of distressed accounts receivable. The agency also operates as a R&D platform that intends to support the sale and usage of the company's software.

Contact: Alan Schoening, (914) 949-5500; Email: aschoening@debtresolve.com; Website: www.debtresolve.com.

Detectent - Booth 317 and Monday Exhibit Hall Luncheon

The topic of Energy Theft has never been as hot as it is today. Skyrocketing energy prices, Sarbanes-Oxley, deregulation and other developments have made Energy Theft a boardroom topic. Detectent is the first organization to respond to this urgent and timely challenge. Detectent is the pioneer and leader in providing solutions for identifying and correcting Unmetered Losses. Our exclusive focus on theft of service and other causes of unmetered service for the electric, gas and water retail distribution industry has enabled the creation of solutions for all sizes of service providers. Detectent has a solution for large and small IOUs and public utilitites as well as for municipalities and co-operatives.

DeWalch Technologies, Inc. - Booth 100

DeWalch Technologies, Inc. is a diversified manufacturing and product development company that has been developing leading edge products for electric and gas utilities since 1982. DeWalch's products have changed the revenue protection hardware marketplace, beginning with the introduction of our high security rotating bit key and disk tumbler lock in the 80's. Our specialty locking products are designed and manufactured to provide customers revenue loss reduction due to theft, greater productivity, enhanced security and highest overall value. At DeWalch, we listen to our customers and the marketplace.

DIVDAT - Booth 403

DIVDAT has been your single source for BPO solutions since 1971. CashLINC™ combines a full suite of services from print and mail, electronic bill presentment and payment, archiving, return mail management, broadcast messaging, payment solutions such as payment kiosks and IVR, and much more. You can select the full suite or pick and choose from our extensive menu of services. With our wide range of services we meet your needs today and in the future.

ER Solutions - Booth 212

ER Solutions, Inc. (ERS) is a leading provider of Accounts Receivable Management programs and call center solutions designed strategically for the telecommunications and utility market place. Our custom designed programs provide improved cash flow, reduce operating costs, lower overall bad debt and improve customer satisfaction.

E Source - Booth 108

E Source provides information resources enabling utilities and large consumers of energy to be more efficient and effective. Our customer satisfaction services in E-Business and Utility Customer Care include annual web site and IVRU assessments with recommendations to improve utility customer satisfaction.

Equifax - Booth 207

Extensive Industry Experience Combined with Relevant Data, Powerful Analytics and Superior Technology...Yielding Greater Results for Your Business! With more than 20 years of experience in the Energy and Utility industries, Equifax provides a wide range of solutions for your marketing, credit decisioning, fraud prevention, application processing and data integration needs. Foremost is the Advanced Energy Model – the industry leader in credit scoring based solely upon consumer information for Electric, Gas and Water Equifax also houses and manages the industry’s two leading Utility industry exchanges — the National Consumer Telecommunications and Utilities Exchange-NCTUE and the NTDE (Commercial).

Our years of experience while actively listening to our customers in your industries have helped us leverage Equifax’s powerful data capabilities to find creative approaches to problem solving, and to develop innovative products and services specifically for your operations. This pioneered and dedicated focus has also been pivotal in the customer care we offer you. You are important to us, and we aim to be important to you.

Experian - Booth 415 and Conference Bags

Experian^® is a global business solutions company that provides information, analytics, decision-making solutions and processing services and offers tools for account management, credit risk, collections management, skip tracing, fraud and scoring. Our unique, consultative approach helps you integrate database solutions for both consumer and business-to-business arenas so you can better maximize all phases of the Customer Life Cycle.

Exstream Software - Booth 306

Exstream Software helps leading utilities providers of all sizes connect with their customers through higher quality, fully personalized communications. Our market-leading Dialogue enterprise personalization software provides a comprehensive platform for creating, personalizing, and delivering high-volume and web-based batch, real-time, and interactive customer communications. A single software solution that helps utility companies connect legacy systems and processes across the entire enterprise, Dialogue provides a new standard for efficiently producing and distributing fully compliant, customer-focused communications. Our customers have reported up to 85 percent faster time to market and a reduction in document development costs of up to 80 percent.

First Data Utilities - Booth 114

First Data Utilities is a global outsourcer of utility billing and payment transaction services. Utilities select from a wide portfolio of outsource services which can be deployed individually or as part of an integrated outsource solution spanning the entire meter-to-cash transaction cycle.

Unlike other outsourcers in the utility industry, First Data Utilities owns the technology assets underpinning its outsource services, including the top-rated Peace® Customer Information System (CIS) software product. This enables First Data Utilities to combine the best technologies and services in ways that achieve greater efficiency to drive down utility customer cost-to-serve.

First Data Utilities is part of First Data Corporation, a Fortune 500 company with 29,000 employees in 70 countries and annual revenue of USD 7 billion. The company has more than 250 utility clients ranging from entrepreneurial new entrant energy retailers to the largest dual-fuel utilities with millions of customers and multiple market operations.

FirsTech, Inc. - Booth 203

FirsTech is a full service provider of payment processing solutions. Our suite of products and services are custom-designed to improve your company’s bottom line and increase customer service:

First in Customer Service... First in Reliability… First in Technology…
We established industry standards for these benchmark benefits. Processing millions of payments annually, FirsTech is unsurpassed in value-added customer service, research, and real time processing designed to meet your unique processing needs.

GC Services - Booth 404

GC Servicesfirst opened its doors for business in 1957 in Houston, Texas. In the 50 years since, our commitment to providing unparalleled quality performance and client service has led to tremendous growth. Today, GC Services is one of the most respected receivables management and customer care providers in the

United States

. Our best-in-class approach provides the dedicated resources, proven performance and experience, and financial stability to ensure the best-performing and cost-effective programs. GC Services has a 50-year track record of successful service and maintains long-term partnerships with a diverse array of companies in virtually every industry, including electric utilities.

Contact: Dan Dietz (713) 777-4441; Email: dan.dietz@gcserv.com; Website: www.gcserv.com

Harris & Harris, Ltd. - Conference Directory

Harris & Harris, Ltd is one the nation’s leading collection firms. Since our founding in 1968, we have built an enviable record of effective debt collection on behalf of major corporations by combining time-tested methodologies with some of the industry’s most innovative systems and services. Harris & Harris is an innovative and technologically sophisticated firm that places the highest value on professionalism, honesty and respect for the individual. In addition to traditional contingency third-party collections, Harris & Harris offers a comprehensive array of recovery solutions, including the outsourcing of early-stage delinquencies, portfolio purchasing and legal services offered through our affiliated law firm.

Helvey and Associates – Booth 215

As a Premier Provider of Receivable Management and Contact Center Services, our mission is to offer professional and long-term financial advantages to clients and employees. Our cutting edge technology and outside of the box thinking has allowed us to expand our focus over the past 40 years, offering a broad spectrum of services, including best of breed Accounts Receivable Management services, to more than 500 clients, with a concentration in the utility industry.

Our portfolio includes Call Center Services, Accounts Receivable Management, Direct Mail/Direct Response Sales and Marketing Services, Out Bound Calling Campaigns, Billing Services, Online Portals, Data Mining, Reporting Tools, Financial Counseling, and Consulting.

I.C. System, Inc. - Booth 303

Founded in 1938, I.C. System is one of the largest privately held receivables management companies in the country. Nearly 300 utilities count on us for effective, specialized, and courteous collections. I.C. System leads in DATA SECURITY and is SAS 70 Type II audited, ISO 17799 assessed, and PPMS certified. We are an active member in EEI and AGA.

IEI Financial Services - Booth 107 and Keynote Speaker

IEI Financial Services, LLC provides business process outsourcing services in the area of customer management. We focus solely on the public utilities and energy services market sector allowing us to concentrate our knowledge, efforts and talents on the unique needs of this industry and their customers. Our core services of in-bound and outbound call center, accounts receivable management, and debt purchasing, leveraged with several strategic business partners, provides us the ability to manage the entire “meter-to-cash” process. We are long-standing associate members of the American Gas Association and Edison Electric Institute and are one of 29 companies serving North America that has the distinction of being named a J.D. Power and Associates Certified Call Center.

Contact: Mark A. Sessler 317-333-7566 (p), 317-361-7960 (pda), 704-995-4913 (c); Email: msessler@ieifs.com; Website: www.ieifs.com

ImageNow by Perceptive Software, Inc. - Booth 307 and Sponsoring the Tuesday Ice Cream Bar Exchange

Perceptive Software created ImageNow document management, imaging and workflow solutions to eliminate the burden of paper and streamline core business processes for utilities and energy companies and other organizations worldwide. ImageNow users have instant, single-click access to all documentation stored in the secure, central repository. This flexible, patented technology ensures seamless integration with all your existing software applications. And its innate scalability makes the ImageNow system equally effective in a single department or enterprise-wide.

Contact Mark Thompson (800) 941-7460; Email: info@imagenow.com; Website: www.imagenow.com
Contact: Kelly Fitzpatrick, 913-667-3224; Email: Kelly.fitzpatrick@imagenow.com; Website: www.imagenow.com

InStranet, Inc. - Booth 302

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

IPP of America, Inc. - Booth 416

IPP of America, Inc. is the fastest-growing electronic payment network with a nationwide presence in over 6,000 retail outlets. IPP’s point-of-sale systems enable cash and check paying consumers to pay their bills in person at local groceries, check cashers, pharmacies and other neighborhood retail stores. IPP also offers turn-key PC, POSA & Kiosk solutions, including a new innovative standard for processing checks. Come by and visit us!

Itron - Booth 104

Itron is a leading technology provider and critical source of knowledge to the global energy and water industries. Nearly 3,000 utilities worldwide rely on Itron's award-winning technology to provide the knowledge they require to optimize the delivery and use of energy and water. Itron creates value for its clients by providing industry-leading solutions for electricity metering; meter data collection; energy information management; demand response; load forecasting, analysis and consulting services; distribution system design and optimization; web-based workforce automation; and enterprise and residential energy management.

KCA Financial Services, Inc. - Booth 315

KCA Financial Services, Inc. is a privately owned, mid-sized, nationwide debt collection agency that provides creditors with a wide spectrum of asset management and recovery solutions. We have been active in the utility sector for many years. At KCA, we recognize that Utility accounts are highly regulated and present very different challenges not found with other types of delinquent accounts. The dramatic placement volume fluctuations, special low income options available to the debtors, disputed amounts, balance transfers and high skip ratios are aspects that we are prepared to handle. Please add us to you next RFP list of potential servicers.

Contact: Marge Fitch, (847)525-3487; Email: mfitch@kcafs.com; Website: www.kcafs.com

MasterCard Worldwide - Booth 118

Accepting MasterCard for bill payment provides utilities with the opportunity to increase customer satisfaction and improve the revenue cycle by expanding payment choices and gaining efficiencies through processing electronic payments. To learn how to begin accepting MasterCard for payment or for more information about incentive programs, please contact us.

Metrix Matrix, Inc. - Booth 110

Metrix Matrix is a leader in multi-channel (phone, web, postal) customer satisfaction survey measurement, reporting and benchmarking.

We provide our clients with continuous qualitative and quantitative feedback on our secure, online, customizable reporting tool. Clients have found our reports essential to reinforce favorable behaviors as well as preventing poor performance before they become a much bigger problem.

MoneyGram International - Booth 305

MoneyGram offers a complete suite of payment services including, Phone, IVR, Web, and Walk-In Payments. MoneyGram Utility Bill Payment offers customers the expertise of a proven payment services provider, a growing network of local and nationwide payment locations, and a trusted no-hassle way to pay their bills. As a biller, you benefit from cash payments, patent pending online reporting technology, and a dedicated relationship manager. In addition, we can customize your data feeds from batch to real-time, help you reduce overhead costs while increasing efficiencies, and offer flexible solutions for your unique business needs. Beyond payment services, MoneyGram is a global leader in international money transfers with more than 104,000 agent locations in 170 countries. MoneyGram is the largest processor of money orders in the

U.S.

MoneyGram has helped people and businesses by providing affordable, reliable and convenient payment services since 1940.

National Recovery Agency - Booth 412

NRA Group LLC, dba National Recovery Agency’s key for success is our ability to meet our clients' unique needs. We provide revenue recovery programs for Hospitals, Utilities, Banks, & Government. NRA distinguishes itself from our competitors by our PPMS Subscribed Status (ACA’s quality control program) and our SAS 70 Audit Certification. NRA is 100% Woman Owned. Recovery goals of our clients are achieved with our Centers of Excellence in Compliance, Training and Technology. NRA is a Responsible Revenue Recovery Company.

Nationwide Credit, Inc. - Booth 112

Nationwide Credit Inc. ( NCI) -Booth 112 NCI is a global call center and receivables management company dedicated to helping clients maximize value through effective call center and collections strategy and execution. We offer a full suite of first party collections services and also specialize in customer service programs unique to utilities such as a connect/disconnect program.

NCO Financial Systems, Inc. - Booth 313

NCO Utility Services specializes in the unique needs of the utility industry. NCO Utility Services’ experienced team of specialists designs, implements, and manages customized solutions for our clients. Our client base includes regional, national, and international utility providers. NCO is the only utility outsourcer that covers the entire revenue process, providing customer acquisition, early stage outbound credit calls, outbound customer service calls (power outages, new service notification calls) inbound call center support, back office support, early stage 3rd party collections, collections, portfolio purchasing, attorney network collections, and electronic payment processing. We seamlessly combine all of these processes to eliminate your need to manage multiple vendors. NCO has the resources to provide clients with outsourcing services that cover all stages of the customer lifecycle, from acquisition and growth to care and resolution. Our industry experience, financial stability, leading edge technology and sound infrastructure enable us to provide the most complete customer contact solutions to our utility clients.

For more information: 800-220-2274; Website: www.ncogroup.com.

Neptune Technology Group, Inc. - Booth 205

Over 2000 utilities use Neptune’s ARB® Utility Management Systems to collect over 33 million accurate meter readings per month, optimize revenue, improve customer service, and increase operational efficiencies. Now Neptune technology is available to ALL utilities. Licensed to read R300 and ERT-equipped electric meters, Neptune’s multi-utility automation solutions include a suite of field automation software used by some of the largest gas and electric utility companies in North America. TAKE CONTROL.

PAR 3 Communications - Booths 202 & 204/Monday Ice Cream Bar Exchange and Name Badge Lanyards

PAR3, now with EnvoyWorldWide, provides automated communications solutions that help utilities interact with customers across the lifecycle, from planned and proactive outreach (billing, service and marketing) to unplanned emergency notifications. The solution reaches out to customers with personalized notifications that offer convenient interaction options (make a payment, transfer to an agent or confirm an appointment). Utilities such as Aquila, DTE and Exelon are leveraging the solution to improve revenue recovery and deliver outstanding customer service.

Phone Pro - Booth 411

Leaders in telephone skills training since 1985, Phone Pro delivers on-site, interactive training programs for Customer Service, Sales, Help Desks, and all other inbound and outbound telephone-intensive call center environments. Phone Pro believes that adults learn when they are having fun and you will find fun in every Phone Pro session. It's a promise! In a world of "me-too" programs, Phone Pro stands out from the crowd with solid and practical communication skills delivered in an energetic and enthusiastic style. Our training programs transcend the basics while still covering every important standard idea. Programs involve frontline staff, supervisors, managers and coaches and are custom designed per client using specific examples gleaned during the Observation Day. All of this culminates in a fun and effective training session. Phone Pro – It’s the End of the Boring Training Program!

Contact: Monica Werner, 800-888-4893; Email: monica@phonepro.com; Website: www.phonepro.com

Portfolio Recovery Associates, Inc. - Booth 312

Portfolio Recovery Associates, Inc. and its subsidiaries purchase, manage, and collect defaulted utility debt. Since 1996 we have purchased over $24 billion of delinquent debt of all types. Contingency collections for third parties are handled through our Anchor Receivables Management subsidiary. Collectively we offer you a full spectrum of solutions for your delinquent Utility accounts, including the purchase of bankruptcy accounts.

Questline - Booth 314

Questline is a communication and business-development service used by energy company’s account-management teams in combination with their commercial and industrial customers. The service combines:

Our clients employ Questline to improve customer satisfaction, identify lead-generating opportunities and to maximize account-manager/company exposure.

SAP America, Inc. - Tuesday Market Research Panel

With more than 1,100 utility customers in 70 countries, SAP offers what no other solution provider can: end-to-end management of all critical business processes to help utilities gain enterprise-wide visibility for better decision-making and quick responsiveness to market demands. SAP for Utilities is a set of state-of-the-art software solutions that helps electric, gas and water utilities of all sizes in regulated, transitioning or deregulated markets to sharpen customer focus while increasing flexibility, productivity and profitability. SAP for Utilities enables customer-centric and asset-centric strategies across core processes such as enterprise asset management, customer financial management, billing and settlements, energy data management, and energy sales and services.

StreamServe, Inc. - Booth 102

StreamServe, Inc. is a leader in Dynamic Enterprise Publishing providing utilities with our “last mile” SOA application, Persuasion, which connects to your existing IT infrastructure (CIS, ERP, CRM, etc.) to assemble persuasive and highly effective documents that can be distributed in the format that each recipient prefers. StreamServe impacts the bottom line through personalized communications that increase customer satisfaction, greatly improve cross sell/up sell messaging and simultaneously reduce Customer Service and Operational expenses. The most visible benefit of adopting StreamServe is graphically-rich, vastly improved statements that help customers clearly understand what they've consumed along with the associated costs. These bills also provide an easily adaptable vehicle for meeting regulatory information requirements and for demonstrating your commitment to the community.

Systems & Software, Inc. - Booth 216

Systems & Software, Inc. offers enQuesta™, a browser-based CIS solution, to leading municipal and investor-owned water, gas, and electric utilities. enQuesta™ offers advanced customer information features, billing, meter management, revenue management, field services management & GIS integration, customer self service web portal as well as business intelligence and reporting through enQuesta. Systems & Software, Inc. supports customer care operations with millions of transactions per month throughout North America. For more information on how Systems & Software, Inc. and enQuesta™ empowers the utility industry, please visit our Web site.

TeleVox Software, Inc. - Booth 304

TeleVox Software, Inc. provides automated messaging solutions that enable utilities to enhance their customer service efforts. With HouseCalls™, utilities can deliver collection calls, outage/restoration notifications, service reminders, disconnect notices, customer satisfaction surveys and more. TeleVox also offers SmartAppend® database management services and PostcardPlus™ outreach programs to improve customer communication.

Contact: Robert Gilpin 800.644.4266 or direct 251.706.3796; Email: rgilpin@televox.com; Website: www.televox.com

Total Billings/Cash Cycle Solution - Booth 405

Cash Cycle Solutions dba Total Billings is a long standing leader in building business partnerships nationwide. Total Billings allows you to outsource without losing control. Our state-of –the- art technologies are focused on bringing cash back to your bottom line as soon as possible. Let us tell you how we can help you shorten your cash cycle with our unique mail tracking capabilities. We promise to exceed your expectations with unparalleled standards. Let us explore the possibilities together.

Total Solution, Inc. - Tuesday Exhibit Hall Luncheon

Total Solution, Inc. is a leading provider of customer risk assessment and behavioral scoring solutions. TSI’s clients score nearly 25,000,000 accounts monthly. The results are improved customer satisfaction, lower costs, improved delinquencies, and reduced bad debt. TSI has also developed a statistical methodology for calculating the loss reserve.

TRC - Telephone Cards

TRC is a full-service market research firm that is devoted to helping clients understand their customers’ perspectives through research, insight and direction. Our team of 350 professionals offers a diverse set of talents, research and business experience; advanced analytic techniques; and information technologies to serve you. Let TRC bring a fresh set of eyes to your business issues. Together we can make a difference.

Twenty First Century Communications - Booth 406

Twenty First Century offers Field Connect, a low-risk field reporting solution. Using their phones, crews provide all the job status information needed to feed your internal systems. This results in more accurate information for customers, less chaos in the control room, seamless integration of mutual aid crews and more efficient workforce management. We began with a commitment to provide superior service to utilities. Now we bring that expertise to our expanded offering of utility communications solutions.

WeatherWise USA, Inc. - Booth 214

WeatherWise specializes in integrated solutions for fixed bill energy programs. WeatherWise provides enabling technology, program engineering, and development resources to remove risks and assure program profitability. Over 25 program years, WeatherWise models have predicted consumption on its fixed bill programs within 0.1% on over $250 million worth of actual energy delivered to customers.

WeatherWise’s approach eliminates selection and temperature biases and minimizes risks from energy hedging and purchasing that are inherent with other approaches. WeatherWise’s SureCalcÒ technology eliminates the need for risk adders, adjustments to consumption, or other hidden charges, while assuring program profitability. WeatherWise is the only supplier of fixed bill services willing to assume risks associated with a fixed bill program. Put our experts to work for you!

Contact: Laura Lewis (412) 894-9007; Email: LLewis@weatherwiseusa.com; Website: www.weatherwiseusa.com

Western Union Payment Services - Booth 316

Western Union Payment Services is the most experienced provider of comprehensive bill payment services creating customizable payment solutions for billers to improve cash flow and reduce costs while giving consumers the flexibility to send bill payments how and when they want. We do this by offering cash and electronic, money order, prepaid, scheduled and last minute payment options.

WhiteFence - Booth 105

WhiteFence is the leading aggregator of electronic orders for Cable, Satellite, Telephone, Electricity and other home-related service providers. The WhiteFence network enables consumers to purchase multiple services from multiple providers through a single simple-to-use platform - 100% electronically. The platform is privately branded by more than 500 channel partners Nationwide – creating a strong sales aggregation network which permeates the residential services market. Consumers and enterprises such as Coldwell Banker, ComED, Southern California Edison, The Department of Defense and Bank of America trust WhiteFence to securely handle thousands of daily online service transactions that simplify complex events for their customers.

Wipro Technologies - Booth 419 and Tuesday Breakfast

Wipro’s Energy and Utilities vertical provides expertise and renders value-based solutions to the E&U industry. Wipro has worked with over 75 top E&U companies across North America and Europe in regulated and de-regulated markets in areas like customer care, billing and settlement, work and asset management, grid operations, energy trading, ERP implementations, marine trading and infrastructure support. Wipro’s experience of over 7000 person years spans consulting, systems integration, BPO and application development and maintenance.

Contact: Todd Pollyea ( 410 )561325, Email: todd.pollyea@wipro.com, Website: http://www.wipro.com/eandu/

Exhibitors and Sponsors

Accenture - Tuesday Self Service Panel and Water Bottles