AGA/EEI Customer Service Conference and Exposition

This conference will focus on current utility issues and case studies in the customer care area. The conference consists of lively general sessions and informative breakout sessions. Attendees are typically members of AGA and EEI who are vice presidents, directors or managers with responsibilities for customer systems, meter reading, call centers, credit & collection, billing and more.

Agenda/Registration

Find out more about the conference.

• Preliminary Agenda
• Online Registration
  
  Changes, Cancelation & Refund Policy:
  Meeting Registrations: All changes, cancellations or substitutions must be received in writing and sent to AGA at the above address/fax number. Cancellations must be received in writing by March 20, 2008 to qualify for a full refund less a  $75.00 processing charge.  NO REFUNDS WILL BE ISSUED AFTER March 20, 2008, however, substitutions are permitted.  Fax information to Kathleen Richter at (202) 824-7086.

Exhibit and Sponsorship Opportunities

• Exhibit and Sponsorship Prospectus 
• Floorplan Last updated 2-28-08
• Utility Attendee List - from 2007 Customer Service Conference and Exposition in Indianapolis, IN
• Current list of 2008 Exhibitors and Sponsors
• Exhibitor Service Kit
• Exhibitor Registration Form 

Just Added: Post-Conference Workshop

How Energy Efficiency Issues Impact Utility Customer Operation

Make plans to stay for this important workshop!  Following the AGA/EEI Customer Service Conference join your colleagues for an interactive, informative discussion on where "energy efficiency" fits in your organization. 

This workshop will focus on “Energy Efficiency in Customer Service” case study presentations that articulate how energy efficiency is impacting customer services operations such as customer systems, meter reading, call centers, credit & collection, billing and more. As well as offer an overview of the key success factors necessary to implement utility-wide strategies and department-level tactics that bring innovation to utility core processes in order to integrate energy efficiency, demand response and carbon reduction issues. 

Featured Case Studies Include:

CSRs on the Front Line of Energy Efficiency - We Energies

• Achieve higher customer satisfaction scores!  Learn innovative ways for your customer service representatives to incorporate the value of energy efficiency as a way to mitigate high bill complaints and increase awareness of energy efficiency programs.                  

Generating Interest in Demand Response Programs- E.ON-US

• Leverage direct-response, out-bound calling applications to achieve low-cost customer enrollment and increase sign-ups for your demand response programs. 

  Linking Energy Efficiency to Energy Delivery - Progress Energy

• Hear about this innovative employee communications program that ties customer awareness of energy efficiency services to the performance and incentive goals for the field services operations personnel.

Treating Trade Allies like Family - NSTAR

• Learn how a vendor-partnership program can support your energy efficiency program goals.

REGISTER TODAY!!  Registration is FREE for anyone attending the AGA/EEI Customer Service Conference and Expo. 

Hotel

Sheraton San Diego Hotel & Marina (Please link to the hotel to make your reservations)
1380 Harbor Island Drive
San Diego, California 92101
Phone (619) 291-2900

© 2008 Edison Electric Institute