AGA/EEI Customer Service Post-Conference Workshop: How Energy Efficiency Issues Impact Utility Customer Service Operation

Information

Preliminary Agenda

Make plans to stay for this important workshop!  Following the AGA/EEI Customer Service Conference join your colleagues for an interactive, informative discussion on where "energy efficiency" fits in your organization. 

New energy legislation and renewable energy portfolio mandates are encouraging AGA and EEI member utilities to reevaluate where energy efficiency programs fit in their organizations.  Energy efficiency is shifting from a stand-alone program initiative to become more integrated into all aspects of utility operations, including customer services. 

Help your utility better understand how energy efficiency issues can increase both member satisfaction and shareholder returns.  Discover what leading EEI and AGA member utilities are doing in their customer services operations to integrate energy efficiency issues with growing concerns about carbon footprint and other global climate change messages.

Case Study Presentations and Transferability - How Energy Efficiency “Fits” in Customer Services Operations

This workshop will focus on “Energy Efficiency in Customer Service” case study presentations, as well as those key success factors necessary to implement utility-wide strategies and department-level tactics that bring innovation to utility core processes in order to integrate energy efficiency, demand response and carbon reduction issues. 

Featured Case Studies Include:

CSRs on the Front Line of Energy Efficiency - We Energies

• Achieve higher customer satisfaction scores!  Learn innovative ways for your customer service representatives to incorporate the value of energy efficiency as a way to mitigate high bill complaints and increase awareness of energy efficiency programs.                  

Generating Interest in Demand Response Programs- E.ON-US

• Leverage direct-response, out-bound calling applications to achieve low-cost customer enrollment and increase sign-ups for your demand response programs. 

  Linking Energy Efficiency to Energy Delivery - Progress Energy

• Hear about this innovative employee communications program that ties customer awareness of energy efficiency services to the performance and incentive goals for the field services operations personnel.

Treating Trade Allies like Family - NSTAR

• Learn how a vendor-partnership program can support your energy efficiency program goals.

REGISTER TODAY!!  Registration is FREE for anyone attending the AGA/EEI Customer Service Conference and Expo. 

© 2008 Edison Electric Institute