Damages or defects must be reported immediately. Claims made 30 days or more following invoice date will not be honored.
Returns are accepted within 30 days of the invoice date. For EEI records, please indicate reason for return. Enclose a copy of the EEI invoice or note EEI invoice number in cover letter. If unknown, provide complete title information, purchaser name, address to which order was sent, phone number and date of purchase. Refunds are made by check or in case of credit card payments, by crediting your account. Shipping fees are not refundable unless the reason for return is due to an error made by EEI.
Material must be unmarked and in saleable condition. For special offer packages, returns must include the complete set; partial returns of product packages are not accepted. Downloadable PDFs, DVDs, and paid electronic subscriptions are NOT returnable or refundable, but EEI may, at its discretion, refund payments in consideration of mitigating circumstances.
Postage on returns must be prepaid at returner's expense. In the case of EEI misshipments received, only standard postage rates for return shipment will be credited/refunded. When an EEI shipping error has occurred, please contact the Publications Department at 202-508-5005 or EEIOrders@eei.org.
All items must be returned to:
Edison Electric Institute
701 Pennsylvania Avenue NW
Washington, DC 20004