Low-Income Energy Assistance

• Utility Programs for Low-Income Customers
  Includes bill assistance, community outreach, economic development, energy-efficiency, LIHEAP, and weatherization programs. Organized by company, the searchable database features descriptions of the programs, partners, and relevant links.

• Low-Income Energy Assistance: EEI Survey Shows Wide-Ranging Industry Support
  An accompanying report is also available.

Products

• DataSource™
  The industry's premier customer service benchmarking product. Drawing on the experience of 65 electric companies, these annual studies give you cost comparison information and intelligence on the industry's best customer service practices. Topics include: field services, meter reading, call center, business office, credit and collections, revenue protection, and more! Free to participating EEI/AGA member companies.

•  Demand Response Benchmarking Summary Report
  This online benchmarking system, using the DataSource platform, allows entities to compare program costs, benefits, and management parameters. Companies are protected with privacy codes.

Public Opinion Research

• National Residential Customer Monitor Survey 
  Want to know what your residential customers are thinking? EEI sponsors a biannual national telephone survey of 1,000 residential customers to obtain data on their attitudes, beliefs, and opinions about their electric providers and on issues affecting the industry.

Industry Advertising

• Energy Ad Tracker 
  See what public policy messages companies are advancing using EEI's Energy Ad Tracker, a searchable database that allows you to view advertising storyboards produced by electric and gas companies, environmental groups, advocacy organizations, and public education campaigns.

• Ad Spending Report 
  Find out how much electricity companies are spending on advertising in EEI's Ad Spending report.