More than half of the customers impacted by Idalia had power restored within 24 hours of the storm making landfall. The significant investments made in hardening critical transmission and distribution infrastructure have enabled crews to begin restoring customers swiftly. Investments in smarter energy infrastructure also have greatly increased situational awareness of where outages are occurring to help enable this efficient response. Every electric company has a detailed plan for restoring power after storms.You can learn more about this step-by-step process here.

We know being without electricity creates hardships and is frustrating. We ask for, and greatly appreciate, our customers’ patience and understanding.

We thank all of the mutual assistance workers who have supported the impacted companies, as well as our industry and government partners who have been coordinating closely to ensure safe and efficient restorations.

This will be our final Hurricane Idalia recap. Please continue to follow EEI on Twitterand Facebookfor additional updates.

Customers should:

• Stay away from downed or sagging power lines, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized. Immediately report downed lines to your electric company.
• Take all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces. Never connect a generator to your home’s circuits. Plug appliances directly into the generator.
• Never place a burning candle near anything that could catch fire or leave one unattended. Extinguish candles before going to sleep.
• Avoid approaching electric company workers or contractors as they make repairs. They are following strict safety guidelines, so please keep your distance to allow them to complete their work.
• Be on the lookout for scammers, who may try to trick customers impacted by Idalia into providing personal information.

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.