EEI > Delivering The Future
Dominion Energy’s Innovation Expo Brings New Ideas
December 2018

​Electric companies across the nation always are searching for new technologies and ideas to be at the forefront of development. This year, Dominion Energy announced to its employees the inaugural Dominion Energy Innovation Expo. The Expo was created to encourage employees to share their innovative and creative ideas in a competition to win the “Chairman’s Excellence Award.”

A group of employees from Dominion’s Power Delivery and Information Technology teams, who partnered to create a mobile app to enhance collaboration with customers, received the top prize. The app uses augmented reality to communicate with customers one-on-one before overhead power lines are converted to underground power lines on their property. 

The employee-led team was recognized at a ceremony held in October at the Science Museum of Virginia. Dominion Energy Chairman, President, and CEO Tom Farrell presented the "Chairman's Excellence Award" to that team and recognized the 11 other finalists who were voted among the best by their colleagues across the company.

"Our customers want choices and improvements in how to power their homes, businesses, and vehicles," said Farrell. "They want their energy company to be a leader in modernizing electric and natural gas infrastructure, and developing clean energy solutions."

The mobile app–which currently is being used in the company's Strategic Underground Program–was developed by Dominion Energy employees Andy Thomas, Alison Kaufmann, Adam Flowers, Annette Martin, and Nathan Worcester.

With the app, the employee can use an iPad camera to add a virtual image of equipment that is overlaid on a customer's property and can work directly with the customer to review the layout before any installation happens on the property.

This is just another example of how the electric power industry is using new technologies to improve existing business processes to improve the customer experience.