DTE Energy Breaks Down Barriers
October 2017

​​Michigan has approximately 100,000 residents who communicate exclusively using American Sign Language (ASL). In collaboration with the Alliance for Deaf Services, DTE Energy launched a first-of-its-kind energy efficiency program utilizing Video Remote Interpretation technology to engage the deaf community.

The Home Energy Consultation Program is offered to residential customers and has DTE specialists who will visit homes and conduct free surveys. Through the assessment, customers learn where their homes use the most energy and identify ways to save.
In September, Dave Delind, who is principal marketing specialist for DTE who leads the home energy consultation and low-income programs, received a Letter of Accommodation from Governor Rick Snyder for the work done by DTE within the deaf community. Lt. Governor Brian Calley presented the Letter at the State Capitol, while acknowledging the importance of developing innovative programs focusing on diversity and inclusion. 

“I am consistently impressed by the inclusive, ground-breaking work DTE Energy delivers time after time,” stated Calley. “The technology and partnership is setting an example to other companies and creates a world where everyone can live their best life.”
This innovative communication model was created to remove barriers for the deaf community by educating customers on ways to reduce energy costs while increasing services provided by DTE Energy.
To learn more, visit dteenergy.com/HEC.