EEI > Mutual Assistance
August 10, 2020

As crews continue to work around the clock to restore power to customers impacted by Tropical Storm Isaias, EEI member companies also are responding to power outages caused by severe storms and a derecho that is moving across the Midwest this afternoon.

As of 6:30 p.m. EDT: 
  • Power has been restored to more than 97 percent of customers affected by Isaias.* About 128,000 customers remain without power in the hardest-hit areas, and impacted electric companies continue to work around the clock to get their service restored. 
  • Approximately 789,000 customers are without power in the Midwest, with the majority in Iowa and Illinois, as the storms continue to move eastward.
The industry’s mutual assistance networks are activated to respond to both events, and electric companies and the crews aiding the restoration efforts will not stop working until the last customer who can receive power is restored.

How Power Is Restored After a Storm

Power restoration follows a step-by-step process​. The first step of storm restoration is damage assessment, and safety always is the top priority. 

After power is restored to essential services and facilities critical to public health and safety (like hospitals and nursing homes), crews focus next on repairing lines that will return service to the largest number of customers in the least amount of time. Power is restored systematically to neighborhoods, industries, and businesses and then to individual homes and small groups of customers. 

The energy grid is highly interconnected. Just because customers do not see crews in their neighborhood or on their streets does not mean that they are not working to restore power. 

EEI and our member companies thank the dedicated men and women who are part of the power restoration efforts and are working to bring the lights back on for customers and communities. Given the COVID-19 pandemic, crews must follow additional safety protocols to protect the health and safety of our restoration workforce and our customers.

Ensuring the safety of our customers and crews is our top priority. Customers should:
  • Always stay away from downed and sagging power lines and debris. Treat all fallen wires and anything touching them as though they are energized.
  • Immediately report downed power lines to their local electric company.
  • Keep roads clear for first responders and restoration workers.
  • Never use a portable generator inside a home, garage, or crawl space, other enclosed areas, or anywhere exhaust fumes can enter into enclosed spaces.
  • Never place a burning candle near anything that could catch fire, or leave one unattended. Extinguish candles before going to sleep.
  • Be wary of criminals impersonating electric company employees. Scammers are opportunistic and will use storms and other disasters to target electric customers. Electric companies do not require payment to restore electricity after a natural disaster or other outage.
  • Never approach crews working, and always remember the importance of social distancing so our mission-essential workers can continue to work safely.
We know that being without electricity creates hardships and is frustrating during ordinary times. We greatly appreciate our customers’ patience throughout this extraordinarily difficult time.

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.
Updated Daily
Restoring Power After Isaias
August 7
Isaias: Key Updates
August 6
Map: Mutual Assistance Is a Hallmark of the Electric Power Industry
August 1
Electric Companies Prepare for Tropical Storm Isaias
Tips for Before, During, and After
Hurricane Safety Tips
A Step-by-Step Process
Restoring Power After a Storm
Be Prepared for a Power Outage
Emergency Outage Kit: List of Items
5 Things to Know
Mutual Assistance
5 Things to Know
Floods and Power Restoration
Tips for Before and After a Flood
Flood Safety Tips
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A Study on the Undergrounding Of Overhead Power Lines
Helping Our Customers and Communities
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