EEI > Mutual Assistance
Extreme cold weather and a series of winter storms have impacted electric companies and their customers across the country in recent days. We know that being without electricity creates serious hardships, and we thank customers—especially those in Texas—for their patience and understanding during this difficult period.

As of 10:00 a.m. EST on February 19, approximately 190,000 customers were without power in Texas. Earlier this week, Texas’s primary grid operator—the Electric Reliability Council of Texas (ERCOT)—ordered electric companies to interrupt power delivery to address a statewide generation shortfall. Now, power supply conditions are improving, allowing electric companies to restore impacted customers. 

In some areas of Texas, the energy grid was damaged by winter weather and record-breaking low temperatures. This damage could not be identified until energy supplies were restored and equipment was re-energized. Industry mutual assistance networks are activated to support restoration efforts, and crews continue working around the clock to restore power to impacted customers. 

Outside of Texas, several states—including Kentucky, Louisiana, Mississippi, Oregon, Virginia, and West Virginia—have been hard hit by devastating ice and winter storms. Electric companies and crews continue to make significant progress in restoring power and are working safely and as quickly as possible. Industry mutual assistance networks also are activated where needed, and companies will not stop their restoration efforts until the last customer who can receive power has been restored.

We are profoundly grateful to the heroic men and women of our workforce. While crews continue to work in our communities, we understand that people are frustrated and that they may want to ask questions. Please remember the importance of practicing social distancing and keeping these lineworkers healthy and safe.

EEI has the following resources available for customers:

February 17
Electric Power Industry Closely Coordinating as Severe Winter Weather Continues to Impact Texas, Other States Across the Country
Before, During, and After a Storm
Winter Storm Tips
Be Prepared for a Power Outage
Emergency Outage Kit: List of Items
A Step-by-Step Process
Restoring Power After a Storm
5 Things to Know
Mutual Assistance
Helping Our Customers and Communities
Select a category below for examples of how EEI member companies in the United States and across the world are helping the customers and communities they serve, the first responders and healthcare workers who are on the frontlines, and their own employees who need extra support and resources during the COVID-19 crisis.
Helping Our Communities
Helping the Helpers
Helping Our Employees
U.S. Members
International Members
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FirstEnergy Employees and Community Members Help Drive Out Hunger with Drive-thru Donation Event
April 9, 2021
PG&E Contributes $500,000 to Restaurant Resilience Fund to Strengthen Businesses for the Long-Term
April 9, 2021
PG&E Contributes $500,000 to Restaurant Resilience Fund to Strengthen Businesses for the Long Term
April 1, 2021
DTE’s Energy Efficiency Assistance Program Helps 5,000 Customers in Need in 2020, Reducing Bills While Saving Energy
March 30, 2021
SDG&E Donates $200,000 to Help Local Restaurants
March 18, 2021
PG&E to Contribute $1.25 Million to Nonprofits Supporting COVID-19 Response
March 17
Atlantic City Electric Provides Nearly $62,000 in Customer Support Through its Good Neighbor Energy Fund
March 16, 2021
OG&E Donates $75,000 to Fund Mental Health Resources for Frontline Healthcare Workers
March 8, 2021
CenterPoint Energy Foundation Contributes More Than $500,000 to Support Hunger Needs Following Severe Winter Weather
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