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EEI’s member companies—America’s investor-owned electric companies—are working around the clock to keep the lights on and to help their customers and employees stay safe and healthy throughout the COVID-19 or coronavirus pandemic. They have activated their pandemic response plans and are focused on ensuring the safety of customers, communities, and crews. We are committed to powering through this crisis together.

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Resources
Updated Daily
COVID-19 Community Engagement Social Feed
May 11
ESCC Resource Guide - Assessing and Mitigating the Novel Coronavirus (COVID-19); Version 8
May 11
Contact Tracing – Planning Considerations for COVID-19 Contact Tracing in the Electric Power Industry
May 4
EEI Salutes our Nation’s Electric Company Workers
April 10
Maintaining Unity of Effort, Message, and Guidance
April 2
Mission-Essential Workforce - Testing and Protecting Mission-Essential Control Center and Generation Facility Personnel Is Fundamental
March 19
Helping Customers During This Time of Need: All EEI Member Companies Suspend Electricity Disconnects
March
Electric Companies and Pandemic Planning: What You Should Know
March
Empresas eléctricas y planificación pandémica: Lo que deberías saber
April 2
Energy Talk In Depth: Focus on Electric Companies and COVID-19
February
More Than 100 Ways to Improve Your Electric Bill
Helping Our Customers and Communities
Select a category below for examples of how EEI member companies in the United States and across the world are helping the customers and communities they serve, the first responders and healthcare workers who are on the frontlines, and their own employees who need extra support and resources during the COVID-19 crisis.
Helping Our Communities
Helping the Helpers
Helping Our Employees
U.S. Members
International Members
May 28
Consumers Energy Provides Grants for Small Businesses
May 28
DTE Energy Volunteers Provide 6,000 PPE Kits to Businesses
May 28
Alliant Energy Donates Food Truck to HACAP Food Reservoir
May 26
Evergy Expands Customer Pandemic Assistance
May 21
Pepco Gifting Programs Can Assist Family, Friends, and Neighbors
May 19
Duquesne Light CEO and Employees Deliver Food to More Than 500 Families
May 19
Evergy Pledges $2.2M to Local COVID-19 Relief
May 19
Consumers Energy Providing 100K Google Nest Thermostats to Michigan Households During Pandemic
May 18
DTE Energy Provides PPE to Small Businesses
Load More

#StopScams

Many electric company customers throughout the country are being targeted by impostor utility scams. Unfortunately, scammers take advantage of opportunities such as holidays, natural disasters, and other disruptive scenarios when households are otherwise preoccupied. Customers should be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. 
 
A few scams seen so far during the COVID-19 crisis:

  • Threat to disconnect: The utility or government representative impostor aggressively tells the customer his or her account is overdue and service will be disconnected if immediate payment is not made.
  • Payment due for meter: The caller or in-person scammer instructs the customer to pay with cash or a prepaid debit card to cover the costs of a new meter or a meter upgrade.
  • Request for info: The caller insists that a recent payment was not completed and asks the customer to make a false payment using a prepaid debit card or by providing personal account information.
  • Door-to-door impostors: The impostor poses as a utility worker at the door asking for access to the home and for payment to inspect utility equipment.

For more information about how customers can protect themselves from common scams, visit Utilities United Against Scams at https://www.utilitiesunited.org.

The electric power industry coordinates its efforts to plan for, prepare, and respond to all hazards—including a pandemic—that potentially could impact the energy grid with our partners at the highest levels of government through the CEO-led ESCC.

ESCC Web site

Leading the News
May 26
El Paso Electric Donates $5,000 to Student Emergency Fund
KFOX
May 18
Companies Including National Grid Sequester at Work to Keep the Lights On
Wall Street Journal
May 17
Keeping the power on: lessons from utility workers on the new workplace
Pittsburgh Post-Gazette
May 13
Public Service Enterprise CEO Talks Coronavirus Impact on Business
CNBC's Mad Money with Jim Cramer
May 12
'It Would Sound Legitimate to Any of Us!': Watch Out for COVID-19 Utility Scams
WTMJ-TV
May 11
American Electric Power CEO Talks Power Consumption Trends During Coronavirus Pandemic
CNBC's Mad Money with Jim Cramer
May 11
Inside the Refueling of a Nuclear-Power Plant as Coronavirus Hit
The Wall Street Journal
April 30
Southern Company CEO Discusses the Pandemic's Impact on Electric Companies
CNBC's Squawk Box
April 27
Phillip May: Entergy Louisiana is helping out, and keeping the lights on
Load More
Leading the News
May 26
El Paso Electric Donates $5,000 to Student Emergency Fund
KFOX
May 18
Companies Including National Grid Sequester at Work to Keep the Lights On
Wall Street Journal
May 17
Keeping the power on: lessons from utility workers on the new workplace
Pittsburgh Post-Gazette
May 13
Public Service Enterprise CEO Talks Coronavirus Impact on Business
CNBC's Mad Money with Jim Cramer
May 12
'It Would Sound Legitimate to Any of Us!': Watch Out for COVID-19 Utility Scams
WTMJ-TV
May 11
American Electric Power CEO Talks Power Consumption Trends During Coronavirus Pandemic
CNBC's Mad Money with Jim Cramer
May 11
Inside the Refueling of a Nuclear-Power Plant as Coronavirus Hit
The Wall Street Journal
April 30
Southern Company CEO Discusses the Pandemic's Impact on Electric Companies
CNBC's Squawk Box
April 27
Phillip May: Entergy Louisiana is helping out, and keeping the lights on
April 23
Powering On To Make Sure Power Stays On
NBC New York
April 17
New Zealand’s Four Largest Distribution Companies Defer Payments for Business Customers
Scoop
April 17
DTE Energy Donates 80K Masks to Front Line Workers
ClickOnDetroit
April 17
Safeguarding Line Crews in the Wake of Spring Storms
T & D World
April 16
Utility Industry Groups Push for First Responder Status for Workers Amid COVID-19 Crisis
Utility Dive
April 14
Coronavirus in Oklahoma: Ending Hunger OKC Receives Major Gift from OG&E, Will Partner with Local Restaurants
The Oklahoman
April 14
Pandemic Complicates Recovery from Deadly Storms
EnergyWire
April 13
Keeping the Lights on in Our Hospitals Amid COVID-19 and Other Emergencies
Utility Dive
April 9
Nuclear Power Plants - Refueling Amid COVID-19
Forbes
April 9
Former Hawaiian Electric CEO Alan Oshima to Lead Hawaii’s Coronavirus Economic Recovery Initiative
Star Advertiser
April 8
Hacking Groups Hunt Pandemic Opportunities, Warn U.S., British Officials
Wall Street Journal
April 8
Corporate Philanthropy Gets Needed Masks to Southeast Michigan Hospitals
Crain's Detroit Business
April 8
Co-ops, Public Power Seek US Aid in Pandemic
RTO Insider
April 8
DTE Foundation Delivers 100,000 KN95 Respirator Masks to Henry Ford, Other Hospitals
Detroit Free Press
April 8
U.S. Power Demand Falls to 16-Year Low as Coronavirus Cuts Use by Companies
Reuters
April 8
POLITICO Pro Q&A: FERC Chairman Neil
Politico
April 8
Is the US electric grid ready for changes brought on by coronavirus pandemic?
AccuWeather
April 7
Grid Overseer Asks FERC to Delay Cybersecurity Standards
EnergyWire
April 6
Utility Workers, the Forgotten Heroes of this Pandemic
Triple Pundit
April 6
Utility workers push to be classified as 'first responders'
S&P Global
April 5
New York Utility Workers Live at Job Site During Coronavirus Crisis
The Wall Street Journal