EEI > Mutual Assistance
July 15, 2019

As of 6:00 p.m. EDT on July 15, approximately 33,000 customers were without power in the wake of Barry, with most outages in Louisiana.* Our thoughts are with those remaining customers who are in areas that experienced flooding, road closures, and significant structural damage.
Crews continue to work day and night to restore power where it is safe and conditions allow. Impacted electric companies are reporting that they already have restored power to more than 325,000 customers since the storm began.** Safety is our industry’s number one priority, and electric companies will never put their customers, communities, or crews in harm’s way. 
Power restoration follows a detailed process. In hard-hit areas, estimated restoration times will be determined after field crews first complete damage assessments. Flooding creates a unique and dangerous restoration environment​. The first step of storm restoration is damage assessment, and safety is the top priority. Flooding can create access issues and make it more difficult to safely make repairs, which may result in longer than usual power restoration times.
Many impacted customers—and the most challenging restoration work—are located in areas that experienced flooding, multiple road closures, and significant structural damage. In the least accessible areas, companies are performing aerial damage assessments via drone to speed recovery work once workers are able to enter. 
After damage assessments are complete, power first is restored to essential services and facilities critical to public health and safety, such as hospitals, nursing homes, fire and police departments, and water systems. Then, crews work to return service to the largest number of residential and business customers in the shortest amount of time. Once major repairs are completed, individual homes and smaller groups of customers are restored.
While customers may not see electric company personnel in their neighborhoods, the energy grid is heavily interconnected, and crews are working throughout the system to bring power back on quickly and safely. Some customers may not be able to receive electricity even after it’s restored to their neighborhood because of damage to their homes. Many local codes require that a licensed electrician or a city/county inspector check the system before power can be restored. This will delay the restoration of service for individual customers.

Crews from impacted electric companies have made tremendous progress over the past week in restoring power to customers impacted by Barry's flooding and damage. We give our heartfelt thanks to the men and women who are working tirelessly in difficult circumstances to restore power.
This will be the last daily e-mail update on the Barry response and restoration. Continue following the restoration on impacted companies' websites, and follow EEI on Twitter and Facebook.
We know that being without power creates hardships. We thank our customers for their patience and their support during restoration and recovery from this major storm. Companies will not stop their storm restoration efforts until the last customer who can receive power is restored.

*Outages measure customer meters impacted, not the number of individuals without power. 

**Given the nature of the storm, some customers may experience more than one outage.

Tips for Before, During, and After
Hurricane Safety Tips
A Step-by-Step Process
Restoring Power After a Storm
Be Prepared for a Power Outage
Emergency Outage Kit: List of Items
5 Things to Know
Mutual Assistance
5 Things to Know
Floods and Power Restoration
Tips for Before and After a Flood
Flood Safety Tips
Energy Company Outage Web Sites

Additional Information
Data includes information submitted by investor-owned electric companies only. Additional information for public power utilities, electric cooperatives, and other energy service providers can be found by visiting the National Rural Electric Cooperative Association and the American Public Power Association.
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