EEI > Mutual Assistance
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Mutual Assistance
August 10, 2020

As crews continue to work around the clock to restore power to customers impacted by Tropical Storm Isaias, EEI member companies also are responding to power outages caused by severe storms and a derecho that is moving across the Midwest this afternoon.

As of 6:30 p.m. EDT: 
  • Power has been restored to more than 97 percent of customers affected by Isaias.* About 128,000 customers remain without power in the hardest-hit areas, and impacted electric companies continue to work around the clock to get their service restored. 
  • Approximately 789,000 customers are without power in the Midwest, with the majority in Iowa and Illinois, as the storms continue to move eastward.
The industry’s mutual assistance networks are activated to respond to both events, and electric companies and the crews aiding the restoration efforts will not stop working until the last customer who can receive power is restored.

How Power Is Restored After a Storm

Power restoration follows a step-by-step process​. The first step of storm restoration is damage assessment, and safety always is the top priority. 

After power is restored to essential services and facilities critical to public health and safety (like hospitals and nursing homes), crews focus next on repairing lines that will return service to the largest number of customers in the least amount of time. Power is restored systematically to neighborhoods, industries, and businesses and then to individual homes and small groups of customers. 

The energy grid is highly interconnected. Just because customers do not see crews in their neighborhood or on their streets does not mean that they are not working to restore power. 

EEI and our member companies thank the dedicated men and women who are part of the power restoration efforts and are working to bring the lights back on for customers and communities. Given the COVID-19 pandemic, crews must follow additional safety protocols to protect the health and safety of our restoration workforce and our customers.

Ensuring the safety of our customers and crews is our top priority. Customers should:
  • Always stay away from downed and sagging power lines and debris. Treat all fallen wires and anything touching them as though they are energized.
  • Immediately report downed power lines to their local electric company.
  • Keep roads clear for first responders and restoration workers.
  • Never use a portable generator inside a home, garage, or crawl space, other enclosed areas, or anywhere exhaust fumes can enter into enclosed spaces.
  • Never place a burning candle near anything that could catch fire, or leave one unattended. Extinguish candles before going to sleep.
  • Be wary of criminals impersonating electric company employees. Scammers are opportunistic and will use storms and other disasters to target electric customers. Electric companies do not require payment to restore electricity after a natural disaster or other outage.
  • Never approach crews working, and always remember the importance of social distancing so our mission-essential workers can continue to work safely.
We know that being without electricity creates hardships and is frustrating during ordinary times. We greatly appreciate our customers’ patience throughout this extraordinarily difficult time.

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.
​​
More
Resources
Updated Daily
Restoring Power After Isaias
August 7
Isaias: Key Updates
August 6
Map: Mutual Assistance Is a Hallmark of the Electric Power Industry
August 1
Electric Companies Prepare for Tropical Storm Isaias
Tips for Before, During, and After
Hurricane Safety Tips
A Step-by-Step Process
Restoring Power After a Storm
Be Prepared for a Power Outage
Emergency Outage Kit: List of Items
Load More
The Steps To The Power Restoration Process

​Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

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  • Jersey Central Power & Light Co.
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  • Atlantic City Electric
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  • Ohio Edison
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  • Ohio Edison
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  • Ohio Edison
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  • New York State Electric and Gas
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  • Public Service Electric and Gas
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  • Public Service Electric and Gas
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  • Public Service Electric and Gas
    August 8, 2020
  • Public Service Electric and Gas
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  • Public Service Electric and Gas
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  • PECO
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  • Orange & Rockland Utilities, Inc.
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  • Oklahoma Gas and Electric
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  • Gulf Power
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  • Dayton Power and Light
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  • Eversource
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  • Consolidated Edison of New York
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  • Eversource
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  • Dayton Power and Light
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  • Eversource
    August 7, 2020
  • Eversource
    August 7, 2020
  • Dayton Power and Light
    August 7, 2020
  • Eversource
    August 7, 2020
  • Mississippi Power
    August 7, 2020
  • Mississippi Power
    August 7, 2020
  • Mississippi Power
    August 7, 2020
  • Mississippi Power
    August 7, 2020
  • New York State Electric and Gas
    August 7, 2020
  • Oklahoma Gas and Electric
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    ​August 7, 2020

  • Central Hudson Gas and Electric

    August 7, 2020​

  • Central Hudson Gas and Electric

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  • Jersey Central Power and Light

    ​August 7, 2020

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    August 7, 2020​

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  • Consolidated Edison of New York

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  • Mississippi Power

    August 7, 2020​

  • Mississippi Power

    ​August 7, 2020

  • Public Service Electric and Gas

    ​August 7, 2020

  • Public Service Electric and Gas

    ​August 7, 2020

  • American Electric Power

    ​August 7, 2020

  • American Electric Power

    August 7, 2020​

  • Ameren

    ​August 7, 2020

  • Ameren

    ​August 7, 2020

  • Eversource

    ​July 7, 2020

  • Jersey Central Power and Light

    ​August 7, 2020

  • National Grid

    ​August 7, 2020

  • Atlantic City Electric

    ​August 7, 2020

  • Consolidated Edison of New York

    ​August 7, 2020

  • Delmarva Power

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  • Delmarva Power

    ​August 7, 2020

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  • New York State Electric and Gas

    ​August 6, 2020

  • New York State Electric and Gas

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  • New York State Electric and Gas

    ​​August 6, 2020

  • New York State Electric and Gas

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  • New York State Electric and Gas

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  • Atlantic City Electric

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  • Delmarva Power

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  • Public Service Electric and Gas

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  • Consolidated Edison of New York

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  • Delmarva Power

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  • Atlantic City Electric

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    ​August 6, 2020

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    ​August 6, 2020

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    ​August 6, 2020

  • New York State Electric and Gas

    August 6, 2020​

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    ​August 6, 2020

  • PECO

    ​August 6, 2020

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    ​August 6, 2020

  • Public Service Electric and Gas

    ​August 6, 2020

  • Public Service Electric and Gas

    ​August 6, 2020

  • Public Service Electric and Gas

    ​August 6, 2020

  • Public Service Electric and Gas

    ​August 6, 2020

  • Central Hudson Gas and Electric

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    ​August 6, 2020

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    ​August 6, 2020

  • Eversource

    ​August 6, 2020

  • Eversource

    ​August 6, 2020

  • Eversource

    ​August 6, 2020

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    ​August 5, 2020

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    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5. 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Atlantic City Electric

    ​August 5, 2020

  • Atlantic City Electric

    ​August 5, 2020

  • Delmarva Power

    ​August 5, 2020

  • Delmarva Power

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020


  • Public Service Electric and Gas

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Eversource

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Central Maine Power

    ​August 5, 2020

  • Central Maine Power

    ​August 5, 2020

  • Central Maine Power

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • National Grid

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Central Hudson Gas and Electric

    ​August 5, 2020

  • Central Hudson Gas and Electric

    ​August 5, 2020

  • Central Hudson Gas and Electric

    ​August 5, 2020

  • Central Hudson Gas and Electric

    ​August 5, 2020

  • Consolidated Edison of New York

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Public Service Electric and Gas

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Orange and Rockland Utilities

    ​August 5, 2020

  • Orange and Rockland Utilities

    ​August 5, 2020

  • Orange and Rockland Utilities

    ​August 5, 2020

  • Orange and Rockland Utilities

    ​August 5, 2020

  • National Grid

    ​August 5, 2020

  • National Grid

    ​August 5, 2020

  • National Grid

    ​August 5, 2020

  • Atlantic City Electric

    ​August 5, 2020

  • Atlantic City Electric

    ​August 5, 2020

  • Atlantic City Electric

    ​August 5, 2020

  • Atlantic City Electric

    ​August 5, 2020

  • Delmarva Power

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • Dominion Energy

    ​August 5, 2020

  • National Grid

    ​August 4, 2020

  • Unitil

    ​August 4, 2020

  • Unitil

    ​August 4, 2020

  • Indiana Michigan Power

    ​August 4, 2020

  • Central Hudson Gas and Electric

    ​August 4, 2020

  • Central Hudson Gas and Electric

    ​August 4, 2020

  • Central Hudson Gas and Electric

    ​August 4, 2020

  • Central Hudson Gas and Electric

    ​August 4, 2020

  • National Grid

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Consolidated Edison of New York

    ​August 4, 2020

  • Delmarva Power

    ​August 4, 2020

  • Delmarva Power

    ​August 4, 2020

  • Delmarva Power

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Indiana Michigan Power

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Eversource

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Indiana Michigan Power

    ​August 4, 2020

  • National Grid

    ​August 4, 2020

  • PECO

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • Atlantic City Electric

    ​August 4, 2020

  • Delmarva Power

    ​August 4, 2020

  • Delmarva Power

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Delmarva Power

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Florida Power and Light

    ​August 4, 2020

  • Florida Power and Light

    ​August 4, 2020

  • Gulf Power

    ​August 4, 2020

  • Public Service Electric and Gas

    ​August 4, 2020

  • New York State Electric and Gas

    ​August 4, 2020

  • Met-Ed

    ​August 4, 2020

  • Met-Ed

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Met-Ed

    ​August 4, 2020

  • Met-Ed

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Eversource

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Jersey Central Power and Light

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Dominion Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Duke Energy

    ​August 4, 2020

  • Commonwealth Edison

    ​August 4, 2020

  • Commonwealth Edison

    ​August 4, 2020

  • Commonwealth Edison

    ​August 4, 2020

  • Atlantic City Electric

    ​August 4, 2020

  • Baltimore Gas and Electric

    ​August 4, 2020

  • Baltimore Gas and Electric

    ​August 4, 2020

  • Baltimore Gas and Electric

    ​August 4, 2020

  • Baltimore Gas and Electric

    ​August 4, 2020

  • Atlantic City Electric

    ​August 4, 2020

  • Atlantic City Electric

    ​August 4, 2020

  • Atlantic City Electric

    ​August 4, 2020

  • Met-Ed

    ​August 3, 2020

  • Duke Energy

    ​August 3, 2020

  • AEP Ohio

    ​August 3, 2020

  • AEP Ohio

    ​August 3, 2020

  • AEP Ohio

    ​August 3, 2020

  • Delmarva Power

    ​August 3, 2020

  • Delmarva Power

    ​August 3, 2020

  • Delmarva Power

    ​August 3, 2020

  • Pepco

    ​August 3, 2020

  • Pepco

    ​August 3, 2020

  • Delmarva Power

    ​August 3, 2020

  • Dominion Energy

    ​August 3, 2020

  • Dominion Energy

    ​August 3, 2020

  • Dominion Energy

    ​August 3, 2020

  • Florida Power and Light

    ​August 2, 2020

  • Florida Power and Light

    ​August 2, 2020

  • Florida Power and Light

    ​August 1, 2020

  • Florida Power and Light

    ​August 1, 2020

  • Public Service Electric and Gas

    ​August 1, 2020

  • Florida Power and Light

    August 1, 2020

  • Florida Power and Light

    ​August 1, 2020

  • Florida Power and Light

    ​August 1, 2020

  • Gulf Power

    July 31, 2020

Energy Company Outage Web Sites

Additional Information
Data includes information submitted by investor-owned electric companies only. Additional information for public power utilities, electric cooperatives, and other energy service providers can be found by visiting the National Rural Electric Cooperative Association and the American Public Power Association.
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