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Severe Winter Weather: Electric Companies Respond Extreme cold weather and a series of winter storms have impacted electric companies and their customers across the country in recent days. We know that being without electricity creates serious hardships, and we thank customers—especially those in Texas—for their patience and understanding during this difficult period.
As of 10:00 a.m. EST on February 19, approximately 190,000 customers were without power in Texas. Earlier this week, Texas’s primary grid operator—the Electric Reliability Council of Texas (ERCOT)—ordered electric companies to interrupt power delivery to address a statewide generation shortfall. Now, power supply conditions are improving, allowing electric companies to restore impacted customers.
In some areas of Texas, the energy grid was damaged by winter weather and record-breaking low temperatures. This damage could not be identified until energy supplies were restored and equipment was re-energized. Industry mutual assistance networks are activated to support restoration efforts, and crews continue working around the clock to restore power to impacted customers.
Outside of Texas, several states—including Kentucky, Louisiana, Mississippi, Oregon, Virginia, and West Virginia—have been hard hit by devastating ice and winter storms. Electric companies and crews continue to make significant progress in restoring power and are working safely and as quickly as possible. Industry mutual assistance networks also are activated where needed, and companies will not stop their restoration efforts until the last customer who can receive power has been restored.
We are profoundly grateful to the heroic men and women of our workforce. While crews continue to work in our communities, we understand that people are frustrated and that they may want to ask questions. Please remember the importance of practicing social distancing and keeping these lineworkers healthy and safe.
EEI has the following resources available for customers:
Extreme cold weather and a series of winter storms have impacted electric companies and their customers across the country in recent days. We know that being without electricity creates serious hardships, and we thank customers—especially those in Texas—for their patience and understanding during this difficult period.
As of 10:00 a.m. EST on February 19, approximately 190,000 customers were without power in Texas. Earlier this week, Texas’s primary grid operator—the Electric Reliability Council of Texas (ERCOT)—ordered electric companies to interrupt power delivery to address a statewide generation shortfall. Now, power supply conditions are improving, allowing electric companies to restore impacted customers.
In some areas of Texas, the energy grid was damaged by winter weather and record-breaking low temperatures. This damage could not be identified until energy supplies were restored and equipment was re-energized. Industry mutual assistance networks are activated to support restoration efforts, and crews continue working around the clock to restore power to impacted customers.
Outside of Texas, several states—including Kentucky, Louisiana, Mississippi, Oregon, Virginia, and West Virginia—have been hard hit by devastating ice and winter storms. Electric companies and crews continue to make significant progress in restoring power and are working safely and as quickly as possible. Industry mutual assistance networks also are activated where needed, and companies will not stop their restoration efforts until the last customer who can receive power has been restored.
We are profoundly grateful to the heroic men and women of our workforce. While crews continue to work in our communities, we understand that people are frustrated and that they may want to ask questions. Please remember the importance of practicing social distancing and keeping these lineworkers healthy and safe.
EEI has the following resources available for customers:
Resources
February 17 Electric Power Industry Closely Coordinating as Severe Winter Weather Continues to Impact Texas, Other States Across the Country Before, During, and After a Storm Winter Storm Tips Be Prepared for a Power Outage Emergency Outage Kit: List of Items A Step-by-Step Process Restoring Power After a Storm Before, During, and After a Storm Winter Storm Tips Be Prepared for a Power Outage Emergency Outage Kit: List of Items A Step-by-Step Process Restoring Power After a Storm 5 Things to Know Mutual Assistance The Steps To The Power Restoration Process Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.  Power Plants
Power plants, the primary source of power production, are assessed for damage and restored. Transmission Lines
High-voltage transmission lines serving thousands of customers over wide areas are repaired. Substations
Substations are brought online in order for power to reach local distribution lines. Essential Services
Power is restored to essential services and facilities critical to public health and safety such as hospitals, nursing homes, fire and police departments, and water systems. Large Service Areas
Crews are dispatched to repair lines that will return service to the largest number of customers in the least amount of time. Service lines to neighborhoods, industries, and businesses are restored systematically. Individual Homes
Once major repairs are completed, service lines to individual homes and smaller groups of customers are restored. Some customers may not be able to receive power to their homes because of damage. Flooding can damage electrical systems, and inspections by a licensed electrician may be required before a home can receive power. Customers should never touch damaged equipment. Photo Gallery Loading... Entergy LouisianaFebruary 18, 2021 Entergy LouisianaFebruary 18, 2021 Mississippi PowerFebruary 18, 2021 Appalachian PowerFebruary 18, 2021 Consumers EnergyFebruary 18, 2021 Duke EnergyFebruary 18, 2021 American Electric PowerFebruary 18, 2021 American Electric PowerFebruary 18, 2021 Commonwealth EdisonFebruary 18, 2021 NV EnergyFebruary 18, 2021 Commonwealth EdisonFebruary 18, 2021 Commonwealth EdisonFebruary 18, 2021 Oncor Electric DeliveryFebruary 17, 2021 Entergy LouisianaFebruary 17, 2021 Entergy LouisianaFebruary 17, 2021 Alabama PowerFebruary 17, 2021 Indiana Michigan PowerFebruary 17, 2021 Indiana Michigan PowerFebruary 17, 2021 Indiana Michigan PowerFebruary 17, 2021 Mississippi PowerFebruary 16, 2021 National GridFebruary 16, 2021 Entergy LouisianaFebruary 16, 2021 Portland General ElectricFebruary 15, 2021 Portland General ElectricFebruary 15, 2021 Portland General ElectricFebruary 15, 2021 Portland General ElectricFebruary 15, 2021
Energy Company Outage Web Sites 
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