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Isaias Restoration Continues; Derecho Impacts Midwest August 10, 2020As crews continue to work around the clock to restore power to customers impacted by Tropical Storm Isaias, EEI member companies also are responding to power outages caused by severe storms and a derecho that is moving across the Midwest this afternoon.
As of 6:30 p.m. EDT:
- Power has been restored to more than 97 percent of customers affected by Isaias.* About 128,000 customers remain without power in the hardest-hit areas, and impacted electric companies continue to work around the clock to get their service restored.
- Approximately 789,000 customers are without power in the Midwest, with the majority in Iowa and Illinois, as the storms continue to move eastward.
The industry’s mutual assistance networks are activated to respond to both events, and electric companies and the crews aiding the restoration efforts will not stop working until the last customer who can receive power is restored.
How Power Is Restored After a Storm
After power is restored to essential services and facilities critical to public health and safety (like hospitals and nursing homes), crews focus next on repairing lines that will return service to the largest number of customers in the least amount of time. Power is restored systematically to neighborhoods, industries, and businesses and then to individual homes and small groups of customers.
The energy grid is highly interconnected. Just because customers do not see crews in their neighborhood or on their streets does not mean that they are not working to restore power.
EEI and our member companies thank the dedicated men and women who are part of the power restoration efforts and are working to bring the lights back on for customers and communities. Given the COVID-19 pandemic, crews must follow additional safety protocols to protect the health and safety of our restoration workforce and our customers.
Ensuring the safety of our customers and crews is our top priority. Customers should:
- Always stay away from downed and sagging power lines and debris. Treat all fallen wires and anything touching them as though they are energized.
- Immediately report downed power lines to their local electric company.
- Keep roads clear for first responders and restoration workers.
- Never use a portable generator inside a home, garage, or crawl space, other enclosed areas, or anywhere exhaust fumes can enter into enclosed spaces.
- Never place a burning candle near anything that could catch fire, or leave one unattended. Extinguish candles before going to sleep.
- Be wary of criminals impersonating electric company employees. Scammers are opportunistic and will use storms and other disasters to target electric customers. Electric companies do not require payment to restore electricity after a natural disaster or other outage.
- Never approach crews working, and always remember the importance of social distancing so our mission-essential workers can continue to work safely.
We know that being without electricity creates hardships and is frustrating during ordinary times. We greatly appreciate our customers’ patience throughout this extraordinarily difficult time.
*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.
August 10, 2020As crews continue to work around the clock to restore power to customers impacted by Tropical Storm Isaias, EEI member companies also are responding to power outages caused by severe storms and a derecho that is moving across the Midwest this afternoon.
As of 6:30 p.m. EDT:
- Power has been restored to more than 97 percent of customers affected by Isaias.* About 128,000 customers remain without power in the hardest-hit areas, and impacted electric companies continue to work around the clock to get their service restored.
- Approximately 789,000 customers are without power in the Midwest, with the majority in Iowa and Illinois, as the storms continue to move eastward.
The industry’s mutual assistance networks are activated to respond to both events, and electric companies and the crews aiding the restoration efforts will not stop working until the last customer who can receive power is restored.
How Power Is Restored After a Storm
After power is restored to essential services and facilities critical to public health and safety (like hospitals and nursing homes), crews focus next on repairing lines that will return service to the largest number of customers in the least amount of time. Power is restored systematically to neighborhoods, industries, and businesses and then to individual homes and small groups of customers.
The energy grid is highly interconnected. Just because customers do not see crews in their neighborhood or on their streets does not mean that they are not working to restore power.
EEI and our member companies thank the dedicated men and women who are part of the power restoration efforts and are working to bring the lights back on for customers and communities. Given the COVID-19 pandemic, crews must follow additional safety protocols to protect the health and safety of our restoration workforce and our customers.
Ensuring the safety of our customers and crews is our top priority. Customers should:
- Always stay away from downed and sagging power lines and debris. Treat all fallen wires and anything touching them as though they are energized.
- Immediately report downed power lines to their local electric company.
- Keep roads clear for first responders and restoration workers.
- Never use a portable generator inside a home, garage, or crawl space, other enclosed areas, or anywhere exhaust fumes can enter into enclosed spaces.
- Never place a burning candle near anything that could catch fire, or leave one unattended. Extinguish candles before going to sleep.
- Be wary of criminals impersonating electric company employees. Scammers are opportunistic and will use storms and other disasters to target electric customers. Electric companies do not require payment to restore electricity after a natural disaster or other outage.
- Never approach crews working, and always remember the importance of social distancing so our mission-essential workers can continue to work safely.
We know that being without electricity creates hardships and is frustrating during ordinary times. We greatly appreciate our customers’ patience throughout this extraordinarily difficult time.
*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.
Resources
Updated Daily Restoring Power After Isaias August 7 Isaias: Key Updates August 6 Map: Mutual Assistance Is a Hallmark of the Electric Power Industry August 1 Electric Companies Prepare for Tropical Storm Isaias Tips for Before, During, and After Hurricane Safety Tips A Step-by-Step Process Restoring Power After a Storm Be Prepared for a Power Outage Emergency Outage Kit: List of Items Tips for Before, During, and After Hurricane Safety Tips A Step-by-Step Process Restoring Power After a Storm Be Prepared for a Power Outage Emergency Outage Kit: List of Items 5 Things to Know Mutual Assistance 5 Things to Know Floods and Power Restoration Tips for Before and After a Flood Flood Safety Tips Out of Sight, Out of Mind A Study on the Undergrounding Of Overhead Power Lines
Video
August 9 Isaias: Powering Thru Together August 9 Delmarva Power: Post Isaias August 8 NYSEG - Update from NYSEG President and CEO Carl Taylor August 9 Isaias: Powering Thru Together August 9 Delmarva Power: Post Isaias August 8 NYSEG - Update from NYSEG President and CEO Carl Taylor August 8 Con Edison - Report Outage August 8 Eversource - We Met Up With One of Our Electric Field Operations Supervisors August 8 NYSEG - Field Crews Install New Wires August 8 PSEG - 6PM UPDATE: 75% of the 420,000+ Customers Affected By Isaias Restored August 8 Central Hudson - We Continue Tork To Get Every One Of Our Customers Back On The Grid August 8 NYSEG - A Crew is Hard at Work Installing New Pole Mounted Transformers August 7 Central Hudson - Restoration Work August 7 NYSEG - Crews Continue To Make Progress August 7 NYSEG - Installing New Transformers August 7 Oklahoma Gas and Electric - #BigOrange Making Great Progress August 7 Dominion Energy - SC Crews Help After Tropical Storm Isaias August 7 NYSEG - New Wire Installed August 6 Consolidated Edison of New York - Crews Restore after #StormIsaias August 6 Eversource - Western MA Storm Restoration August 5 Florida Power and Light - Hurricane Isaias Mutual Assistance August 5 Duke Energy - Getting Power Restored August 5 Consolidated Edison of New York - Restoring Damage from Second Largest Storm in History August 5 Central Hudson Gas and Electric - Continue Making Progress in Restoration August 5 Dominion Energy - Restoration Efforts Continue August 5 Dominion Energy - Crews will continue to work safely, 24/7, until everyone's lights are back on. August 5 Duke Energy - Getting It Done! August 1 Florida Power and Light - Hurricane Isaias Preparation August 1 How To Make An Emergency Outage Or Disaster Kit The Steps To The Power Restoration Process Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.  Power Plants
Power plants, the primary source of power production, are assessed for damage and restored. Transmission Lines
High-voltage transmission lines serving thousands of customers over wide areas are repaired. Substations
Substations are brought online in order for power to reach local distribution lines. Essential Services
Power is restored to essential services and facilities critical to public health and safety such as hospitals, nursing homes, fire and police departments, and water systems. Large Service Areas
Crews are dispatched to repair lines that will return service to the largest number of customers in the least amount of time. Service lines to neighborhoods, industries, and businesses are restored systematically. Individual Homes
Once major repairs are completed, service lines to individual homes and smaller groups of customers are restored. Some customers may not be able to receive power to their homes because of damage. Flooding can damage electrical systems, and inspections by a licensed electrician may be required before a home can receive power. Customers should never touch damaged equipment. Photo Gallery Loading... Delmarva Power & Light Co.
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Energy Company Outage Web Sites 
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