EEI > Mutual Assistance
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Mutual Assistance
Extreme cold weather and a series of winter storms have impacted electric companies and their customers across the country in recent days. We know that being without electricity creates serious hardships, and we thank customers—especially those in Texas—for their patience and understanding during this difficult period.

As of 10:00 a.m. EST on February 19, approximately 190,000 customers were without power in Texas. Earlier this week, Texas’s primary grid operator—the Electric Reliability Council of Texas (ERCOT)—ordered electric companies to interrupt power delivery to address a statewide generation shortfall. Now, power supply conditions are improving, allowing electric companies to restore impacted customers. 

In some areas of Texas, the energy grid was damaged by winter weather and record-breaking low temperatures. This damage could not be identified until energy supplies were restored and equipment was re-energized. Industry mutual assistance networks are activated to support restoration efforts, and crews continue working around the clock to restore power to impacted customers. 

Outside of Texas, several states—including Kentucky, Louisiana, Mississippi, Oregon, Virginia, and West Virginia—have been hard hit by devastating ice and winter storms. Electric companies and crews continue to make significant progress in restoring power and are working safely and as quickly as possible. Industry mutual assistance networks also are activated where needed, and companies will not stop their restoration efforts until the last customer who can receive power has been restored.

We are profoundly grateful to the heroic men and women of our workforce. While crews continue to work in our communities, we understand that people are frustrated and that they may want to ask questions. Please remember the importance of practicing social distancing and keeping these lineworkers healthy and safe.

EEI has the following resources available for customers:

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Resources
February 17
Electric Power Industry Closely Coordinating as Severe Winter Weather Continues to Impact Texas, Other States Across the Country
Before, During, and After a Storm
Winter Storm Tips
Be Prepared for a Power Outage
Emergency Outage Kit: List of Items
A Step-by-Step Process
Restoring Power After a Storm
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The Steps To The Power Restoration Process

​Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

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  • Pepco

    February 18, 2021

  • Entergy Louisiana

    February 18, 2021

  • Entergy Louisiana

    February 18, 2021

  • Mississippi Power

    February 18, 2021

  • Entergy

    February 18, 2021

  • Appalachian Power

    February 18, 2021

  • Consumers Energy

    February 18, 2021

  • Duke Energy

    February 18, 2021

  • American Electric Power

    February 18, 2021

  • American Electric Power

    February 18, 2021

  • Commonwealth Edison

    February 18, 2021

  • NV Energy

    February 18, 2021

  • Commonwealth Edison

    February 18, 2021

  • Commonwealth Edison

    February 18, 2021

  • Oncor Electric Delivery

    February 17, 2021

  • Entergy

    February 17, 2021

  • Entergy Louisiana

    February 17, 2021

  • Entergy Louisiana

    February 17, 2021

  • Entergy

    February 17, 2021

  • Entergy

    February 17, 2021

  • Alabama Power

    February 17, 2021

  • Indiana Michigan Power

    February 17, 2021

  • Indiana Michigan Power

    February 17, 2021

  • Indiana Michigan Power

    February 17, 2021

  • AEP

    February 16, 2021

  • Entergy

    February 16, 2021

  • Entergy

    February 16, 2021

  • Entergy

    February 16, 2021

  • Entergy

    February 16, 2021

  • Entergy

    February 16, 2021

  • Mississippi Power

    February 16, 2021

  • SWEPCO

    February 16, 2021

  • Oncor

    February 16, 2021

  • National Grid

    February 16, 2021

  • Evergy

    February 16, 2021

  • Evergy

    February 16, 2021

  • Entergy Louisiana

    February 16, 2021

  • Evergy

    February 16, 2021

  • Evergy

    February 16, 2021

  • AEP

    February 16, 2021

  • Entergy

    February 16, 2021

  • Evergy

    February 16, 2021

  • Evergy

    February 16, 2021

  • Entergy

    February 16, 2021

  • Entergy

    February 16, 2021

  • AEP

    February 16, 2021

  • Entergy

    February 16, 2021

  • Entergy

    February 15, 2021

  • Portland General Electric

    February 15, 2021

  • Portland General Electric

    February 15, 2021

  • Portland General Electric

    February 15, 2021

  • Portland General Electric

    February 15, 2021

Energy Company Outage Web Sites

Additional Information
Data includes information submitted by investor-owned electric companies only. Additional information for public power utilities, electric cooperatives, and other energy service providers can be found by visiting the National Rural Electric Cooperative Association and the American Public Power Association.
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