September 30, 2022
5:00 p.m. EDT

An army of more than 44,000 workers from at least 33 states and the District of Columbia is working around the clock to complete damage assessments and to restore power to customers impacted by Hurricane Ian in Florida.

Numbers to Know

  • The highest number of customers out at one time in Florida was approximately 2.7 million on Thursday, September 29.
  • As of 5:00 p.m. EDT, electric companies in Florida already had restored power to approximately 1.9 million customers who were impacted at some point during the storm.
  • As of 5 p.m. EDT, approximately 1.7 million customers were without power in Florida.*

The significant investments made in hardening critical transmission and distribution infrastructure in Florida have enabled crews to accelerate customer restoration. Investments in smarter energy infrastructure also have greatly increased situational awareness, helping this efficient response.

In the Carolinas and Virginia, more than 10,000 workers are mobilized and ready to restore power to customers impacted by Ian when and where they can, provided it is safe to do so. In some areas, crews will not be able to use certain equipment, including bucket trucks, until high winds subside. As of 5 p.m. EDT, approximately 370,000 customers were without power in these three states.*

As President Joe Biden said from the White House podium this afternoon, the CEO-led Electricity Subsector Coordinating Council (ESCC) convened again last night to ensure unity of effort and unity of message across the highest levels of industry and government.

We know being without electricity creates hardships and is frustrating during ordinary times. We ask for, and greatly appreciate, our customers’ patience and understanding. Fallen trees, downed power lines, flood waters, damaged roads and bridges, and widespread debris are creating significant challenges and limiting access for crews in the hardest hit areas.

While you may not see electric company personnel working in your neighborhood, the energy grid is heavily interconnected, and crews are working throughout the system to restore power safely and as efficiently as possible. Every electric company has a detailed plan for restoring power after storms. You can learn more about this step-by-step process here.

In some of the hardest-hit communities, there may be customers who are unable to receive power to their homes due to severe damage. In these cases, customers may need to contact a licensed electrician before power can be restored.

In some cases, power restoration will require a complete rebuild of energy infrastructure. Flooding and storm surge create a unique and dangerous restoration environment and can delay initial assessment efforts. 

Power restoration is a team effort. The CEO-led Electricity Subsector Coordinating Council (ESCC) convened again last night to ensure unity of effort across the highest levels of industry and government. Strong industry-government coordination and cross-sector collaboration are critical. Please monitor weather forecasts for your area and be prepared for any impacts by having your emergency outage kit stocked and ready. 

Customers should:

  • Stay off the roads in order to enable search and rescue crews, damage assessors, and restoration workers to do their jobs.
  • Stay away from downed or sagging power lines, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized. Immediately report downed lines to your electric company.
  • Take all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces. Never connect a generator to your home’s circuits. Plug appliances directly into the generator.
  • Never place a burning candle near anything that could catch fire or leave one unattended. Extinguish candles before going to sleep.
  • Not approach electric company workers or contractors as they make repairs. They are following strict safety guidelines, so please keep your distance to allow them to complete their work. 

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.

The Steps To The Power Restoration Process

Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

Step 1 step1
Step 2 step2
Step 3 Step 3
Step 4 Step 4
Step 5
Step 6
Step 1 step1
Power Plants
Power Plants Power plants, the primary source of power production, are assessed for damage and restored.
Step 2 step2
Transmission Lines
Transmission Lines High-voltage transmission lines serving thousands of customers over wide areas are repaired.
Step 3 Step 3
Substations Substations are brought online in order for power to reach local distribution lines.
Step 4 Step 4
Essential Services
Essential Services Power is restored to essential services and facilities critical to public health and safety such as hospitals, nursing homes, fire and police departments, and water systems.
Step 5
Large Service Areas
Large Service Areas Crews are dispatched to repair lines that will return service to the largest number of customers in the least amount of time. Service lines to neighborhoods, industries, and businesses are restored systematically.
Step 6
Individual Homes
Individual Homes Once major repairs are completed, service lines to individual homes and smaller groups of customers are restored. Some customers may not be able to receive power to their homes because of damage. Flooding can damage electrical systems, and inspections by a licensed electrician may be required before a home can receive power. Customers should never touch damaged equipment.

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Additional Information

Data includes information submitted by investor-owned electric companies only. Additional information for public power utilities, electric cooperatives, and other energy service providers can be found by visiting the National Rural Electric Cooperative Association and the American Public Power Association.

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