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September 1, 2023
10:00 a.m. EDT

An army of more than 29,500 workers from at least 21 states and the District of Columbia was committed to the Hurricane Idalia response and crews will continue to work around the clock until power is restored to every customer who can safely receive it. As of 10:00 a.m. EDT today, approximately 166,800 customers were without power across Florida, Georgia, and the Carolinas.*

More than half of the customers impacted by Idalia had power restored within 24 hours of the storm making landfall. The significant investments made in hardening critical transmission and distribution infrastructure have enabled crews to begin restoring customers swiftly. Investments in smarter energy infrastructure also have greatly increased situational awareness of where outages are occurring to help enable this efficient response. Every electric company has a detailed plan for restoring power after storms.You can learn more about this step-by-step process here.


We know being without electricity creates hardships and is frustrating. We ask for, and greatly appreciate, our customers’ patience and understanding.


We thank all of the mutual assistance workers who have supported the impacted companies, as well as our industry and government partners who have been coordinating closely to ensure safe and efficient restorations.


This will be our final Hurricane Idalia recap. Please continue to follow EEI on Twitterand Facebookfor additional updates.

Customers should:

  • Stay away from downed or sagging power lines, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized. Immediately report downed lines to your electric company.
  • Take all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces. Never connect a generator to your home’s circuits. Plug appliances directly into the generator.
  • Never place a burning candle near anything that could catch fire or leave one unattended. Extinguish candles before going to sleep.
  • Avoid approaching electric company workers or contractors as they make repairs. They are following strict safety guidelines, so please keep your distance to allow them to complete their work.
  • Be on the lookout for scammers, who may try to trick customers impacted by Idalia into providing personal information.

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.

The Steps To The Power Restoration Process

Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

Step 1 step1
Step 2 step2
Step 3 Step 3
Step 4 Step 4
Step 5
Step 6
Step 1 step1
Power Plants
Power Plants Power plants, the primary source of power production, are assessed for damage and restored.
Step 2 step2
Transmission Lines
Transmission Lines High-voltage transmission lines serving thousands of customers over wide areas are repaired.
Step 3 Step 3
Substations Substations are brought online in order for power to reach local distribution lines.
Step 4 Step 4
Essential Services
Essential Services Power is restored to essential services and facilities critical to public health and safety such as hospitals, nursing homes, fire and police departments, and water systems.
Step 5
Large Service Areas
Large Service Areas Crews are dispatched to repair lines that will return service to the largest number of customers in the least amount of time. Service lines to neighborhoods, industries, and businesses are restored systematically.
Step 6
Individual Homes
Individual Homes Once major repairs are completed, service lines to individual homes and smaller groups of customers are restored. Some customers may not be able to receive power to their homes because of damage. Flooding can damage electrical systems, and inspections by a licensed electrician may be required before a home can receive power. Customers should never touch damaged equipment.

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Additional Information

Data includes information submitted by investor-owned electric companies only. Additional information for public power utilities, electric cooperatives, and other energy service providers can be found by visiting the National Rural Electric Cooperative Association and the American Public Power Association.

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