January 26, 2026
10:00 a.m. ET

Winter Storm Fern brought freezing rain, heavy snowfall, and dangerous travel conditions to much of the southeast and mid-Atlantic United States, and continues to bring heavy snowfall to much of the northeast.

More than 65,000 mutual assistance workers from at least 43 states and Canada are operating around the clock and already have restored power to more than 200,000 customers. As of 10:00 a.m. ET, approximately 800,000 electricity customers across 10 states were without power as a result of Fern.* 

As restoration progress continues, mutual assistance crews will continuously be reallocated to the most impacted communities until every customer who is able to receive power is safely restored.

EEI President and CEO Drew Maloney joined CNBC this morning to discuss the restoration, saying: “It’s really a unified effort. I think it’s really important for everyone to understand the coordination with federal, state, and local officials … to get power up as quickly as possible during this historic ice storm.”

Winter storms can present unique challenges to crews working to assess damage and restore power. Assessing damage and restoring power will take time in areas where fallen trees, downed power lines, and snow and ice accumulation are limiting access. 

Some customers may not be able to receive power to their homes because of damage. If fallen trees or heavy ice damaged the point where wires connect to a customer’s home or business, inspections by a licensed electrician may be required before power can be restored. 

Customer and Crew Safety Comes First

Customers affected by the winter storm are reminded to:

  • Stay away from downed or sagging power lines and debris. Treat all fallen wires and anything touching them as though they are energized. Immediately report downed lines to your electric company.
  • Stay clear of ice-covered trees and branches. Remember that ice is heavy, and branches and trees can fall long after the storm has cleared.
  • Keep roadways clear in order to enable damage assessors and restoration workers to do their jobs.
  • Follow all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces.
  • Be aware of scammers and remember that your electric company will never request upfront payment or a reconnection fee in return for restoring your service.

 

*It is important to remember that outages measure customer meters impacted, not the number of individuals without power. Due to the nature of the storm, customers may have experienced more than one outage.

The Steps To The Power Restoration Process

Every electric company has a detailed plan for restoring power after storms. Typically, one of the first steps is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities. Below are the steps to restore power after a storm. Learn More.

Step 1 step1
Step 2 step2
Step 3 Step 3
Step 4 Step 4
Step 5
Step 6
Step 1 step1
Power Plants
Power Plants Power plants, the primary source of power production, are assessed for damage and restored.
Step 2 step2
Transmission Lines
Transmission Lines High-voltage transmission lines serving thousands of customers over wide areas are repaired.
Step 3 Step 3
Substations
Substations Substations are brought online in order for power to reach local distribution lines.
Step 4 Step 4
Essential Services
Essential Services Power is restored to essential services and facilities critical to public health and safety such as hospitals, nursing homes, fire and police departments, and water systems.
Step 5
Large Service Areas
Large Service Areas Crews are dispatched to repair lines that will return service to the largest number of customers in the least amount of time. Service lines to neighborhoods, industries, and businesses are restored systematically.
Step 6
Individual Homes
Individual Homes Once major repairs are completed, service lines to individual homes and smaller groups of customers are restored. Some customers may not be able to receive power to their homes because of damage. Flooding can damage electrical systems, and inspections by a licensed electrician may be required before a home can receive power. Customers should never touch damaged equipment.

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