We've heard from customers loud and clear: They want to know what we're doing to keep electricity as affordable as possible. EEI's member companies are working every day to keep costs down and expand the help available to customers. The interactive Powering Customer Savings report shares examples of what that looks like in practice. Explore by region to see how electric companies are helping customers through bill assistance, flexible payment options, home energy efficiency upgrades, in-person and online outreach, and more.

An independent analysis conducted by Charles River Associates (CRA) found that average retail electricity rates have largely tracked inflation during the past five years. The study concluded that electricity rates have remained broadly stable in the majority of states, with upward shifts in customer costs confined to specific regions and driven by local factors rather than the result of a nationwide trend.

Among the report’s key findings

• Over the last five years, 34 states—68% of states—experienced below-average electricity rate increases.
• In general, higher rate increases can be attributed to external drivers and operating expenses—such as wholesale price increases, wildfire spending, and net metering programs.
• Data centers are not driving up rates, with the exception of some areas served by the PJM Interconnection. New data center tariffs and agreements are expected to insulate existing customers from the costs of serving data centers.

Millions of American families struggle to afford basic necessities. For these families, the Low Income Home Energy Assistance Program (LIHEAP) is a vital source of aid, helping them pay their energy bills and avoid having to choose between energy and other essentials, like food or medicine. Access to affordable energy is a matter of health and safety.