In 2019, EEI Customer Solutions completed the 2019 DataSource Survey focused on the cost of serving residential customers. The 2019 results demonstrated the continuing trend toward digitization for bill payment and communications with customers, and the use of social media to quickly resolve customer inquiries. DataSource provides comprehensive benchmarking information across key customer service areas including: contact center, customer billing, cash posting, field services, meter reading, website/social media, and other areas. In addition to annual data, DataSource also provides information on trends in customer service. Participation in DataSource is free to EEI members. For more information, please contact Adam Cooper at firstname.lastname@example.org.
DataSource Database Information (Members Only)
DataSource Executive Summary (Members Only)